Provider Essentials
Reference

Where to look things up

Most of what goes into an NDIS document comes from somewhere official. These are the sources, and what each one is actually for — so you can go straight to the right one instead of searching.

Rates, travel and cancellation rules

NDIS Pricing Arrangements and Price Limits

The price guide. Sets the maximum you can charge for each support, and the rules around travel, cancellations and non-face-to-face time.

Open on ndis.gov.au ↗
Support item numbers

NDIS Support Catalogue

The machine-readable list of every claimable support item — its number, its unit, and its price limit by state grouping. Published alongside the Pricing Arrangements.

Open on ndis.gov.au ↗
SDA amounts, if you provide accommodation

Pricing Schedule for Specialist Disability Accommodation

SDA is priced differently from everything else — an annual amount per participant, worked out from a base amount for the building type and design category, multiplied by a location factor. Its own schedule, not the general price guide.

Open on ndis.gov.au ↗
What your policies need to cover

NDIS Practice Standards

What a registered provider has to demonstrate, and the quality indicators an auditor works from. The source our policy documents are written against.

Open on ndiscommission.gov.au ↗
Worker expectations, induction

NDIS Code of Conduct

The seven obligations that apply to every worker and every provider — registered or not. Worth reading once properly; it's short.

Open on ndiscommission.gov.au ↗
Incident reports, critical incidents

Reportable incidents

Which incidents must be notified to the Commission, and the timeframes — some are 24 hours, some are five business days. The categories and timeframes are set by the Commission and do change.

Open on ndiscommission.gov.au ↗
Behaviour support plans

Regulated restrictive practices

What counts as a restrictive practice, and the authorisation and reporting that comes with using one. Authorisation processes differ by state and territory.

Open on ndiscommission.gov.au ↗
Worker screening register

NDIS Worker Screening Check

Who needs a check, how to apply, and how to verify a clearance. Applications go through your state or territory screening unit.

Open on ndiscommission.gov.au ↗
Support coordinators

Specialist support coordination — supplementary module

The extra Practice Standards that apply on top of the core module if you deliver specialist support coordination — tailored support, monitoring and review, and managing complexity and risk.

Open on ndiscommission.gov.au ↗
Support coordinators

Provider obligations for support coordinators

The NDIA's page for support coordinators specifically: what the role covers, what you're expected to do, and how it interacts with plan management and the participant's plan.

Open on ndis.gov.au ↗
Anything regulatory

NDIS Quality and Safeguards Commission — for providers

The Commission's front door for providers: registration, obligations, complaints, compliance and their published guidance.

Open on ndiscommission.gov.au ↗