Refund your order.
No form to fill in and nobody to wait for. Paste the reference from your receipt and the money goes back to the card you paid with.
It's on the receipt we emailed you, and in the address bar of the page you downloaded from. It starts with “cs_”.
Refunds go back to the card that paid. Our 30-day guarantee sits alongside — and never reduces — your rights under the Australian Consumer Law. Outside 30 days, ask us and we'll still look at it. Read the policy.